Dispatched Management Module

Dispatched is service management software that was designed with the service professional in mind. Our software is used by mechanical and HVAC, plumbing, electrical, and construction related businesses to provide a complete service management solution.

Key Features of Dispatched Service Management Software

Work Order Entry

With customizable forms, work orders can be install orders, service calls, estimates, service agreements or any number of different types of work orders. Service software should manage more than just service, it should be software that provides management of all aspects of the service business.

Benefits of Work Order Entry

  • Track callbacks and in warranty work orders
  • Detailed reports by customer, location, employee, etc.
  • Allocate work orders by type and priority
  • Convert work order type with single click
  • Unlimited work order and customer records
  • Custom fields for work orders
  • Service agreements with automatic creation
  • Attachment of external files to work orders or customers
  • Track advertising and marketing campaign expenses
  • Export customer lists for mailing lists or sales promotions
  • Detailed security log and password protection
  • Detailed customer information

Integrated Mapping

Turn by turn directions, in-field maps for technician on mobile devices, in office mapping with optional GPS integration, and more. Knowing where your technicians are is just as important as your technician knowing where they are, where they are going, and the fastest way to get there. Dispatched has built in Google Maps technology

Benefits of Google Maps Integration

  • Exact geographic location of every work order
  • Tracks service vehicle location either with GPS or without GPS
  • Multiple map views
  • Enhanced find and search capabilities
  • Customize view by location, work order type, scheduled date, in progress, etc.

Scheduling Board

Also known as a dispatch board, this feature is a core part of managing your service business. With color-coded features, weekly and daily views, and the ability to see what is scheduled, which technician is open and when, the dispatch board allows your dispatcher one of many tools to know your business. All of your work can be scheduled including install jobs, service calls, estimates, preventive maintenance, sales calls and more.

Benefits of Scheduling Board

  • Daily scheduling calendar and weekly scheduling calendar featuring drag and drop
  • Detailed mapping of current and future work orders
  • Dispatch multiple locations from a single office
  • Allows for multiple dispatchers
  • Notify key personnel of important work orders
  • View work order history on the fly
  • Built in reminders
  • Detailed searching capabilities with interactive reports

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