why manual paper work order systems fail

Why Manual Paper Work Order Systems Fail

The Way It Has Always Been Done:
Paper work orders have served their purpose since the dawn of service businesses. Basic components of a paper work order include a customer’s name, address, phone numbers, and a description of the problem or service to be performed. The paper work order is then placed in some sort of filing system until it is scheduled or given to a service technician.

Once the technician has completed the work, the paper work order is filled out and turned back into the office. Usually, the work order is then reviewed and turned in to accounting for invoicing. Once the work order has been invoiced and any payments applied, it is attached to the invoice and filed away (among years of filing cabinets). An invoice or statement is then generated and mailed to the customer.

This is a good system, but it has several flaws: