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Implementation Process

 

 

Implementation Process:

Your organization has already started the journey towards success. 

Implementation involves 3 different steps.  These steps include the core software product, mobile capabilities, and accounting integration.  Each step involves different levels of your organization, and different levels of organizational commitment.  Each of these are further addressed below.   

The first step in the overall implementation of the software is the installation of DeFNiC's core product - Dispatched vs. 2.2.  With the installation of Dispatched, your scheduler and dispatcher will be able to enter work orders, schedule work orders, and efficiently manage the work order life cycle.  Full Benefits

Personnel Affected:  Dispatcher and Scheduler 

Level of Organizational Change:  Low

Recommended Requirements:  8 hours online training

Step 1:

Why the process?

Change is not easy for people or organizations.  DeFNiC software understands this.  Full implementation of the software requires a high commitment by your organization.  There is a process that should be followed for successful implementation of any change.  The process is determined largely in part by the number of people affected by the change.  This change does not happen overnight.  In an effort to maximize the implementation time, the 3-step process was created.

The second step in the overall implementation of the software is the installation of DeFNiC's Mobile Dispatched Module.  With this module, work orders can be sent to and from field technicians in real time.  Full Benefits

Personnel Affected:  Dispatcher, Scheduler and Field Technicians 

Level of Organizational Change:  Mid

Recommended Requirements:  1 day on-site training for personnel effected.

Step 2:

The third and final step in the overall implementation of the software is the installation of DeFNiC's Dispatched Quickbooks Module.  With this module, Quickbooks users can invoice work orders through Dispatched, thereby eliminating double entry. 

Full Benefits

Learn more about Quickbooks integration

Personnel Affected:  Dispatcher, Scheduler, Field Technicians, Accounting Department 

Level of Organizational Change:  Mid-High

Recommended Requirements:  2 days on-site training for personnel effected.  CPA or Quickbooks Advisor involvement and consultation prior to on-site training.

Step 3: