About DeFNiC Software

DeFNiC Software is a computer software company specializing in optimization of time and resources for small to large businesses that use a mobile field workforce. Our suite of work order software products are designed to provide Mobile Resource Management (MRM) in the Field Force Management (FFM) and Field Service Automation (FSA) sectors.

DeFNiC Software automates most of the normal functions involved in managing field personnel. Our suite of service dispatching software can be tailored to meet the specific needs of companies with a mobile workforce.

By implementing our software, businesses with mobile workforces will see an average increase in productivity of 20 to 40 percent. The return on investment for our customer’s results in a payback period of less than 6 months for most of our customers.

Industry Solutions

  • Distribute, monitor, and evaluate workloads company-wide
  • Enhance the customer service and customer satisfaction cycle
  • Maximize productivity and employee job satisfaction
  • Automate daily business processes
  • Integrate sales, installation, service, accounting, and management into a complete package
  • Substantially improve the cash flow process

Why DeFNiC Software?

The field of Mobile Resource Management and specifically Field Service Automation has grown significantly in the past few years. Businesses both small and large are beginning to see the importance of managing mobile resources and mobile service personnel. Mobile service technicians, in the past, have had to rely on paper work orders and a phone call back to the office to obtain information. This can often cause mistakes to happen and wasted time that could be used providing service to many other clients.

With the advance of mobile technology, transferring information and obtaining access to information is now easier than ever. Mobile field personnel can now have access to the same information as if they were at the office from the ease of their mobile device.

Field Service Automation software will dramatically change the way the modern service business operates, and DeFNiC Software will continue to evolve with the industry. If you are looking for quality dispatch software for your service company, we have it.

What Makes Us Different:

Every business is different, even in the same industry. What is important to you, may not be important to your competition. At DeFNiC Software, we understand this. Our core product, Dispatched was designed with this in mind. The software was built to work the way you work with many customizable features, including different modules you can use to modify the information that you need.

The software itself was developed within the construction industry over a 5 year period and has been used successfully by several businesses.

If your business has any of the following aspects, you need to look at Dispatched:

  • Service calls on existing product
  • Installation of new product
  • Service technicians or Install technicians in the field
  • Subcontractors performing service or installation
  • Preventive maintenance or service level agreements
  • Three or more service trucks in the field

What you Get



Our software can be tailored to the needs of your business. If you are looking for a company that will work with you instead of trying to fit you into a cookie cutter mold, give us a call.



For the many features included in Dispatched, you cannot find a more economical solution in the service management software market.



We are so confident you will be pleased with our software, we provide options you won’t find anywhere else. Have a look at the competition, then take a guided tour with us to experience the difference.

Our quality guarantee includes:

  • A guided online tour with a software engineer
  • A 30 day fully functional trial version (It even works with your QuickBooks company file)
  • An unconditional money back guarantee
  • Easy software leasing with a month-to-month option and a built in lease-purchase option
  • In-house support with a designated representative for your company

Industries that use our work software

  • HVAC, Heating and Air Conditioning, Refrigeration, and Mechanical
  • Plumbing, Heating, and Mechanical related industries
  • Telecom, Telecommunications, and related industries
  • Overhead Door and Garage Door contractor related industries
  • Oil and Gas services and related industries
  • Information Systems, Computer Repair, and IT related industries

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